Operational excellence

Operational Excellence is a globally implemented initiative aimed at providing value to customers. At CBNC we understand that your company is under growing pressure to meet the increasing expectations of customers to offer higher quality, improved process performance and reliability – all of which must be delivered at lower prices. With this in mind, CBNC’s structured approach to Operational Excellence is to simultaneously increase revenue and reduce cost. This is achieved by holistically addressing critical areas such as commitment from top management, availability of resources, necessary training programs for appropriate tools and techniques, and a rigorous project management approach. Our business intervention generates an entire range of indispensable benefits such as customer value and satisfaction, increased profitability under more effective and efficient processes, environmental advantages and well as increased workplace motivation and performance.

Our Operational Excellence offer includes the following:

  • Process Improvement
  • Cost Effectiveness
  • Fraud Management
  • Risk Review
  • Return on Investment
  • Quality Control
  • Safety Measures
  • Action Planning
  • Assessment Programme
  • Benchmark Performance
  • Performance and Life Cycle Improvement
  • Collections and Customer Service
  • Corporate Governance


  • Project management
  • Change Management
  • Lean
  • Six Sigma
  • Business Process Management